What the FAQ
Support
What the FAQ
Support
Frequently asked questions
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General
Trubify connects the music community. We are redefining what artists can achieve with features built just for them. We offer a socially responsible choice for fans who want to know artists are treated with integrity. Join us on the music-first app.
Full interactions are available in the mobile app today, but you can also view and share streams on the web. Our fully-featured web version is in development.
Yes!
Trubify is free for both artists and fans. Trubify keeps a small percentage of artists' earnings to keep the lights on, but at no upfront cost to you.
Yes.
This feature is scheduled to be released in early 2021.
Yes.
Trubify is built on an artist-first philosophy. We are musicians ourselves and treat artists the way we would like to be treated.
It's fun, free, and has the highest payouts.
Trubify's payouts are higher than other platforms. Choose which revenue streams and engagement features that best suit your style and audience – or use them all.
No.
Trubify wants you to be successful – so feel free to use other apps or tools! Trubify brings multiple revenue and fan engagement features together in one app so artists can focus on their music instead of managing multiple platforms.
Yes.
Trubify operates within the highest security compliances to keep your data and personal information safe and secure.
Audience
Artists who consistently stream and engage their fans will be regularly showcased within the app. Be sure to 'Follow' other artists and engage them too. Plus, keep an eye out for our full guide on Building Your Audience.
Tap the 'Share' button.
Within each livestream and archive performance, there is a 'Share' button to make inviting fans easy. Share on social media, send invites via text message or email, and more.
Monetization
Stream and engage fans.
Revenue and engagement features will launch in January 2021. Stream, upload, share, and engage your fans to optimize your earning potential.
PayPal.
It's easy to set up and withdraw – simply link your PayPal account and initiate a withdrawal.
A unique view lasting one minute or more.
A 'View' is tallied each time a livestream or archive is viewed. A 'TruView', however, is a 'View' that earns revenue each time a unique viewer watches that content for at least one minute. 'TruViews' minimize fraud, allowing our top brand partners to advertise with confidence, thereby maximizing the payouts to the artists.
2¢ for Live. 1¢ for Archive.
Earn 2¢ per live 'TruView' and 1¢ per archived 'TruView'.
With one-tap.
Fans can seamlessly tip via In-App-Purchases using the 'Tip' button.
No.
If the fan has the funds, the sky is the limit.
Throughout 2021
Trubify is planning multiple feature releases, such as Ticketing, Patronage, Lessons, Merch Portal, Backstage Pass, Fan Leaderboards, Proprietary Fanalytics Dashboard (Fan analytics so artists can optimize revenue), New Artist Discovery Feed, and an innovative Influencer Marketing feature so artists can also start earning from top brands.
Yes.
One of Trubify's unique features is allowing artists to monetize cover songs. We obtain and manage copyright and royalty payments on behalf of artists and creators. Artists can focus on their music – we'll focus on the rest.
It's the law.
Anyone who earns $600 or more within a calendar year is required by law to complete and submit a valid W9 with their Taxpayer ID Number (TIN). To ensure compliance with the law, we request this form once you reach $500 as it may take time to process your W9 while you continue earning money.
Technical
Tap "Go Live"
Tap 'Go Live' and follow the promps. Easy as that!
Check your device.
Ensure that your mic and camera are active and functional. If you are using a class-compliant iOS or Android interface, check the owner's manual to make sure it's connected and set up properly.
Tap 'Save Stream'.
After you end your stream, you will be prompted with the option to 'Save Stream'.
Check your internet connection.
Check your upload speed. Additionally, make sure all other background apps are closed out. Lastly, older devices may have lower quality streaming capabilities.
Contact support@trubify.com and we'll help you out.
We pay them for you.
Trubify pays royalties on your behalf, protecting you from deplatforming and demonetization.